Respect for my vision and budget, work done in a timely manner and a great team of installers all added up to a most successful renovation project.  Thank you Susan and DBK!!

Mary Ann Locke

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Quality:        Excellent

Appeal:        Excellent

Service:        Outstanding

 

We have done many renos over the years.  With our new bungalow we wanted to create a master ensuite bathroom with a spa-like atmosphere.  Susan listened carefully, asked all the right questions, including budget, and came up with a plan we liked.  She came, measured, and then proposed some new trends, like multi-levelled suspended cabinets that added value and appeal to the project.

 

The work was done on schedule and on budget.  Gonzalo was the project manager and he supervised everything, answered all our questions, and addressed any concerns promptly and efficiently.  The trades people were excellent as well.  They were punctual and dependable, and the job site was cleaned everyday.  We were extremely happy with the final project and the service.  In retrospect, we wish we had done our kitchen reno with Distinctive, and we would highly recommend Susan and Gonzalo to anyone for consideration.

  

Barry and Judy Jones

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We chose Distinctive Bathrooms and Kitchens to redo our ensuite bathroom because of their reputation for excellence. We were not disappointed. Their team of professionals, from designer to artisans, helped turn our bathroom from so-so to wow.

 

Karl and Nathalie

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This project was well planned, with continued interaction between Susan, our designer, and ourselves before, during and after completion of the project. While not a cheap venture, the resulting transformation of the master bath / shower area will no doubt provide extra equity as well as beauty to the home. Great job and many thanks to Susan.

Best Regards,

Michael and Cecile Jordan

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Quality Excellent Appeal Excellent Service Excellent

Working with Susan Mitchell on our master bathroom design was a real pleasure. The end result is fabulous: the most common word visitors use to describe it is "stunning!", and it is! Unlike other designers who we met with, Susan not only took on the challenge of meeting our very particular needs, but she surpassed all of our expectations with her design flair, creativity and attentiveness to details. Susan went many extra miles with us throughout the course of the project to ensure that the many unique features of the project came to fruition, which was most appreciated. We heartily recommend her.

Linda French

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I was very pleased with Susan's handling of my project. She listened to my ideas and helped me to realize my vision. Susan gave me good advice
and introduced new ideas. She is very knowledgeable about all the products. Susan was willing to spend the time necessary to get the kitchen that I wanted.
I was very happy with the quality of the workmanship and the timely fashion that the project was completed.

Judy Gurr

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Renee did a superb job designing our new kitchen!  She mapped out a variety of possibilities and was able to incorporate absolutely everything on our wish list, including giving us wheelchair accessibility around cupboards and floor tiles that would not pose a slipping threat for a mobility impaired home owner .  She was a tremendous help advising us on  colour choices and educated us about the durability of various types of wood and granite versus quartz.  She was extremely patient and gracious when we second guessed some of our choices at a later date and allowed us to make appropriate changes.  Renee visited the work site on several occasions to see how the reno was progressing and to check that we were satisfied with the work.  We were grateful for her expertise and professionalism and are thrilled with our updated kitchen.  I would not hesitate to recommend her design skills to friends and neighbours!

Leslie

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When we decided to invest in a much needed renovation to our small, outdated
kitchen, we went back to D.B.K as we were very happy with our bathroom renovation.
We were introduced to Vida. She was very pleasant and made us feel most comfortable.
She listened, was interested and always gave us her full attention.
With a limited budget we needed to work within the existing size of a small kitchen. Increased storage and work surface were a particular necessity. Vida always responded promptly to every phone call or EMail and came up with a wonderful design.

We are glad that Vida was there to answer our many questions and steer us in the right direction. We liked her very much. Very professional and comfortable to be with

We now have a beautiful and functional kitchen. Vida had listened to our needs. Storage was doubled by adding a floor to ceiling pantry/buffet and providing additional work surface. Space was still allowed to sit four comfortably around the table. Today it is a very comfortable room where we love to spend our time. It is central to our home.

Vida would say functionality and esthetically pleasing. We absolutely agree.
Many, many thanks Vida!
Gaetane and John Armstrong

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My wife and I are thrilled with our new kitchen. Our designer Vida Kiani was excellent and very patient with us. She made recommendations to us and help shape our ideas into a wonderful kitchen. Thanks to her guidance project went smoothly and right on time. We would not hesitate in recommending Vida to any of our family and friends who may wish to have their kitchen re-modeled. It was a pleasure dealing with such a wonderful and talented design consultant.

 

Sincerely

 

Terry & Gina Jones

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Last year we had our old tired kitchen renovated. It was completely redesigned by Vida. From the beginning she understood our needs and was able to translate them efficiently and effectively into a functional space which is wonderful to work in. Vida is very professional and knowledgeable. She was able to come up with some wonderful solutions to our lack of storage and increased our counter space with ease. She also helped us select the cabinets, flooring, lighting etc., so that they coordinated. It is sometimes difficult to image what it used to be like!

We now have a fully functional kitchen that is also beautiful to work in. We have had so many compliments on our new kitchen and would not hesitate to recommend Vida to anyone wanting a newly designed kitchen.

Gillian and Stephen Troy

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I would like to comment on the service provided by Distinctive Bathrooms and Kitchens and our design consultant Renee Marcil.

For us, the updating of our kitchen was a ‘big deal’ and something my wife had wanted for a long time (guys see things differently). Kitchens can become quite an investment and of course you want to get it right the first time and having a small home tends to restrict what you can do.

    Any trepidation we had with the project was nullified on our first meeting with Renee. She was warm, friendly and always upbeat. The manner in which she  approached our design, advised us on materials and oversaw its implementation showed us a person who truly loves what they are doing and takes great personal pride in her job and in meeting your expectations. I believe that for her, the job becomes personal and has to always reflect the best of what she can do and what she does is exceptional. She was always available when she said she would be; appointments were on time and she went out of her way to stop by the house a couple times during the construction to make sure we were happy with how things were going. All issue’s were quickly resolved, including a recent chip in our granite counter top (installed over a year ago). We called Renee and the repair was completed the next day.

It is people like Renee that give a company such as yours a good name.

 

Happy customers,

 

Larry and Marlene Lambourne

Orleans

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We met Vida the first day that we visited the store and we had the pleasure to continue to have her as our kitchen designer.

She worked with us and our ideas to help update our kitchen/powder room.  We are in the midst of the renovation and have continual contact with Vida.

She has dropped by the house as needed throughout the renovation.  During the planning stage Vida gave us suggestions, helped us to select materials and chose

materials when the selection was too overwhelming.  She is very supportive.    The curved ceiling is a WOW factor and we are so pleased. 

We have enjoyed working with Vida and recommend her work. 

 

Cathy and Ken Holt

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Our kitchen reno started out as a small updating project and grew to become a complete gut and redo. Renee was with us through it all. It took months to arrive at the final design, mostly because we put a stop to it at one point as we were not quite ready for this massive project. When we decided to go for it, Renee was available to review the design, change some things, change them again, until we were satisfied with everything. I never thought that there were so many details to plan. The result is a wonderful kitchen that is beautiful, practical and really "us". We have received so many positive comments about the kitchen and how well laid out it is. Thank you Renee for being so patient, listening to our millions of questions and being there for us.
 
Sylvie et Guy

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I went to Distinctive Bathrooms looking for information on how best to fix a bathroom leak and repair the effects of the leak. I was greeted by Jason White who gave me various options and offered to come and look at the bathroom. There was no pressure from Jason to do anything in particular, just options for us to choose. After much thought, we decided on a bath with a shower, new floor, new toilet, and countertop on the vanity. Jason found a good selection of well priced fixtures making the renovation as affordable as possible and a colour scheme that is calm and warm. Although the paint for the walls was purchased separately by us, Jason brought the samples of the floor tiles, the wall tiles and the counter top and steered us in the right direction to choose a colour that works well. The bathroom is now easy to clean, well ventilated and well lit.  The faucets are easy to use. Jason converted the bathroom from an unattractive dysfunctional room into one that is a pleasure to use with a very pleasing and practical design. Thank you, Jason.

 

Jason then introduced us to Renee.

 

Renee Marcil converted an old-fashioned dilapidated kitchen into a well-lit functional kitchen. The job started off as one to repair a leak under the sink and the damage caused by the leak. Renee kept to her instructions and produced a design to do that limited task. After visiting the showroom and examining Renee’s design, it became clear that though the limited design would be nice, a more complete renovation would result in a more satisfying result. Without demur Renee revamped her design so that all the cupboards were replaced, there were new sinks and a new counter top. The counter top was extended and the dishwasher moved to make the kitchen more convenient for one person to unload the dishwasher while another cooked. The dim lighting was replaced so that the kitchen is well lit when needed. A new floor makes working easier on the legs. The design of the flooring, the lino chosen for the countertop and the facing on the kitchen cupboards are well co-ordinated and pleasing. Not only is the design delightful but the price was affordable. The kitchen is a pleasure to work in. Thank you, Renee.

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Susan, it goes without saying that you are a very talented designer. We love our  bathroom. I have recommended you to others who may be in need of a new bathroom. You also were very helpful to us when we were have difficulties with Alain.

 

Thanks for all you done for us.

 

Andy & Pearl Jaeger

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Un court message pour te remercier de ton excellent travail lors de la rénovation de la salle de bain des maîtres à l’été 2010 (je crois).  Le projet de rénovation était assez élaboré car nous avons tout changé sauf la location de la toilette.

 

Dès notre première rencontre, tu as compris les enjeux, tu as porté une oreille attentive à mes besoins, tu as fait des suggestions, donné des options, fait des plans , consulté les catalogues pour me montrer des modèles de robinetterie, de lavabos, de vanité, de bain  etc...A chaque rencontre, tu as toujours fait preuve d’une immense patience et de professionalisme.  J’ai aussi bien apprécié ta disponibilité et ton sens du “design”.   

 

Nous sommes toujours très satisfaits de notre nouvelle salle de bain et les commentaires de ceux et celles qui l’ont vue se traduisent par un “WOW!!!!!”

Merci encore de ton excellent travail et tu peux compter sur ma recommendation. 

Bon succès dans tes futurs projets.

Rachel Provost-Forsyth

Orléans

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Salut,

 

Je voulais simplement glisser un petit mot au sujet de Renée. Elle est super et connait son métier. J’ai beaucoup apprécié son professionnalisme, son honnêteté et son expertise.

Renée était toujours là du début jusqu’à la fin du projet. Lorsque j’avais une question, elle était toujours là pour me répondre et faire des suivis.

En général, j’ai beaucoup aimé mon expérience avec votre compagnie, et surtout avec Renée. Je la recommanderais à mes amis(es) et famille n’importe qu’elle temps!

 

Un gros merci et bonne journée!

 

Julie Perrier

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I am writing to you in regards to the level of satisfaction with our new kitchen cupboards that was designed by Renée Marcil of your office.

 

When we had decided to go to your showroom on a Saturday morning to visit your kitchen cupboard displays, Renée welcomed us to the showroom and offered to help if and when we were ready to ask questions.  We didn't feel pressured at all.  We then went back to her to ask her a couple of questions and as soon as she answered them I knew right away that she was a person who was extremely knowledgeable in designs.  I told my husband when we left that Renée will be the one who will help us with our kitchen project. 

 

I was so impressed with her level of professionalism, her knowledge, and most importantly she didn't make us feel we were under pressure to buy something.  That is exactly why we went back to see her because we felt she was genuine and that she was there for the client's benefit and not for her own (what a typical salesman/saleswomen would do).

 

Our kitchen project went extremely well.  From the design to the implementation, Renée had spent the time required to ensure that she understood our needs and preferences and she followed through the implementation on a timely basis and stayed within the established budget.

 

Our cupboards looks fantastic and it is exactly what we had anticipated.  Not only do they look fantastic but they are designed in a way to accommodate our needs and are extremely practical.  Renée came up with a design that I would never thought could be possible and we are forever grateful to her. 

 

I have and will continue to recommend Renée to anyone in need of new cupboards.  As matter of fact, I have referred her to a colleague at work (Denis Boivin)  who has also recently completed a project with Renée and is extremely satisfied with the outcome.

 

Even after 18 months of having our new kitchen renovation done, we are still extremely satisfied with our kitchen cupboards and we don't hesitate to show our before and after pictures and refer anyone to Renée.

 

Thank You Renée!!!!

 

André & Jeannine Ladouceur

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After visiting a few kitchen design companies, I had the pleasure of meeting with Vida and we hit it off from the start. I brought her a folder full of my ideas for my “dream kitchen” and she was able to wade through all my "wants" and “must haves” to come up with a beautiful and truly stunning result! Vida maximized the functionality of our kitchen; including smart solutions and gorgeous materials in a seamless, graceful design. She was quick to respond to my calls, drop-ins and emails about every detail. Everything has come together in a short timeframe and we couldn’t be happier: I had a “kitchen warming” two weeks ago, and all of my 20+ guests never left the kitchen – the best compliment of all! I will (and have!) definitely recommend Vida and Distinctive Bathrooms & Kitchens to anyone looking for truly exceptional design and service." – Anna

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Susan,
 
We would like to thank you for helping us get a bathroom that we think looks great.  You designed it for a very efficient and comfortable use of the space.  It was a pleasure to deal with you and  everyone from Distinctive Bathrooms & Kitchens.  We really appreciated your help and the fact that we could always come back to you when we were not sure who to call.  We have enclosed a few photos.
 
Thank-you, 
 
Shirley & Del

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We would like to take a few lines to express our sincere appreciation for the completion of our new main bathroom.

Now that the project is complete we have to say that our hat and heart goes out to our Designer Susan Mitchell. To say that we are impressed just doesn’t seem to describe how valuable she became throughout the entire renovation from start to completion. She is absolutely fabulous, a true professional who goes above and beyond her accountability to follow up on every detail of the project. We are thrilled and delighted with the outcome and the compliments keep on pouring in every time a visitor sees our beautiful new bathroom. We are even getting second reviews from close friends and family! Susan is outstanding in her field and has great vision while listening to her clients needs and desired outcome. She is organized, flexible and always pleasant to deal with upholding the highest in both professional and personal integrity!

Thank-you very much for our beautiful new bathroom renovation

Sincerely,

Terry and Pamela Baltussen

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Hi Susan.  I think about you often when I'm using my lovely new kitchen, but life seems to be so busy I haven't taken the time to write.  At one point, you had said you would like to come and see the finished product.  You're welcome to do so anytime.  I'm also having a "kitchen party" with a few friends stopping by for lunch to see my new kitchen on July 25th.  If you'd like to drop in then, that would be fine too.

 

I hope things are going well for you.  Although there were lots of delays in finishing our kitchen and a few glitches along the way, I have to say I'm very pleased with the end result.  Each time I'm baking or entertaining, I particularly appreciate many of the features that we incorporated into the new design.  Drop me a line if you have a chance, to let me know how you're doing.

 

With best regards,

Joyce

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The bathroom is now complete. The mirror doors were installed on the closet a few days ago. If ever you have a customer who would like to see a completed bathroom, you may offer to show ours. Please call and give us a bit of  warning so that the place is tidy.

 

We know that sometimes viewing a completed project can make a difference. We were able to view a project that was done by the first company whose representative we first discussed our bathroom renovation. The couple who showed us the bathroom told us that they had planned the renovation for a year before starting the project and had identified many of the materials to be used during that year. Although the workmanship was good, we did not consider that company. We needed someone to design the bathroom and to provide a choice of materials from which we could choose the materials for the renovation. A friend who recently saw the bathroom a few days ago commented on how she liked the hardware on the cabinets. As Susan will confirm, I really liked them when I first saw them. Details do count. I found everything that I liked under one roof !

 

Yes, the bathroom is a "keeper". It is functional and it is beautiful. Thank you. So yes, you may show it to others.

 

Lynn Miller

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Hi Vida

The kitchen looks wonderful; thanks so much for all the work you put into it.  It was a good day when I walked into your show room and met you.  The idea of a kitchen renovation was intimidating, but you guided me through it and the result is lovely.   It is so sleek, contemporary and tidy (!) compared to the old one, yet it feels as if it were always here.  It also feels larger - how did a few changes make it become spacious as compared to a cluttered, pocket-sized kitchen?  I nude celebrities am looking forward to showing it off to my friends. 

 

If you would like to take photos for your files, just let me what days/time suit your schedule. 

 

Looking forward to showing the finished product to you -

With many thanks again,

 

Judy

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We have had the opportunity to contract DBK for two major renovations at our house.  First in September 2010, with the renovation of our ensuite bathroom and second, in June-July 2013, with a major renovation of our first floor which included separate kitchen, family room, dining room and living room and which now offers a large, open concept, kitchen/family room and a den/library at the front of the house.  This last renovation included major redesign and structural changes to our living area.  Parts of the renovations were also done while we were out of the area due to work commitments.  Because of this, many changes were incorporated verbally and conformed to our original requirements while respecting our contractual agreement.

 

We are totally satisfied with all work completed and with the professionalism of the design coordinator, Renée Marcil, and the work team who kept us fully informed.  The work was completed on schedule and to our full appreciation for a job extremely well done.

 

We would never hesitate in recommending the services of DBK and have done so on numerous occasions.

 

Merci!

Brad White et Thérèse Canuel

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It was a pleasure working with Susan. She really grasped the concept we had in mind and delivered it well through her designs and planning. All the workmen were pleasant, polite and courteous. We are looking forward to the final phase of the renovations next Spring. 

St-Louis, Art & Jocelyn

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Great work, finished product looks great. There was nothing left to clean up either. Very happy with the finished product. Thanks for accommodating our vacation schedule.

Dawe, Philip & Stephanie

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This project would not have happened if it were not for Susan. Of the 4 companies we received proposals from, she understood best what we were looking for and was able to come up with a design that we were looking for. Now as far as your trade’s people, they were for the most part fantastic; of particular note we found Kim and Manny to be very meticulous, competent and hard working.
Kudos to you as well Dominic for being flexible and working with us in the selection of materials. Are we glad it’s over, yes, but we are really happy with the results.

Poirier, Romeo & Patricia

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We were very pleased with the team that did the work. The workmen were diligent, polite and helpful. We particularly appreciated the project oversight by Sheilagh Crombie who was our Project Coordinator. She kept abreast of progress, responded very quickly to problems and kept us well informed on work planned. Because of her project coordination, we were able to plan other activities without the frustration of having to wait about working workmen were going to come as had happened during out bathroom reno in 2013. We feel the addition of Sheilagh as Project Coordinator was key to scheduling, resolving minor problems and maintaining good communications.

Dean, Jim & Sandra

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Tout était parfait. Tous ceux qui sont venus travailler à la maison étaient professionnels, gentils et répondaient toujours à nos questions. Ce serait difficile de trouver mieux.
Nous avons beaucoup aime Renée. Elle nous a beaucoup aidé dans nos choix et avait toujours de très bonnes suggestions à nous faire. On peut dire que bien souvent elle est allée au-delà de nos attentes. Bravo et Merci

Levesque, Michel & Christiane

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Would recommend you without hesitation. Great experience.

Smith, Sandra

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Thank you for a good job. Well done and for having a polite, knowledgeable and courteous staff.
We appreciated your ‘one-stop’ shopping so we didn’t have to run around looking for different products.

McCormick, John & Ann

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The whole experience was positive through the design phase and during the construction works. My expectation was exceeded with respect to the coordination of the project. Special mention to Sheilagh for her excellency of keeping us informed and coordinating the various things. Also I would like to acknowledge Susan great design work and Brian’s workmanship. All in all, a well own company.
Suggestions: Perhaps offer a cleaning service after construction.

Hart, Rob & Joanne

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Just a comment: All installers were a pleasure to deal with. Their workmanship was excellent. They were attentive to my questions and do their utmost to keep my wife and I informed as to the installation process and schedule. Great Work, Great kitchen.

Taubman

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We really appreciate Sheilagh calls every day to update us on the work. Vida was great in dealing with.

Pinkney, Richard & Monique

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Excellent team – Keep up the good work

Authier, Carole

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I can’t think of anything that would have made the experience of our new kitchen any better. The crew was very good and very efficient and always pleasant. Michel was great.

Plant

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Your company was wonderful to deal with from start to finish. Renovations are so stressful but your employees make this amazingly smooth. Many thanks to everyone and I will definitely be back for more work in the future. I give you gold stars

Logan

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The workman was all excellent – ten out of ten.

Kozij

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Just to make sure everything is clear on arrival and delivery – understood by both designer and customer. Found Renee very pleasant. Love my kitchen. Sheilagh was very pleasant as well. I would definitely recommend Distinctive to anyone.

Reid

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J’ai fait rénover ma salle de bain en 1998 et une salle d’eau en 2003. J’ai été satisfaite. C’est pourquoi j’ai décidé de continuer à vois faire confiance pour mon projet de cuisine. Je suis très satisfaite. Ce dommage que Samia ait partie. Je l’ai trouvée excellente.

Doucet

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We were very impressed with all aspects of our project. All the people involved did excellent work, particularly Renee and Michel, who were superb. Please convey my sincere thanks and appreciation to all.
We support new people learning on the job. They should not be hesitant to ask their mentor or the homeowner if they encounter something they have never seen before. This would save both others and the homeowner unnecessary work.

Nystrand, Richard & Murielle