My name is Mary Crnkovich and I was dealing with Jay at your Lanthier location.  I wanted to write to say thank you to Jay and also tell you how grateful I was to receive the assistance and follow-up he provided. It was a very small deal in terms of dollars - a ventilating fan for our bathroom. I had called Preston Hardware and Ottawa Electric and Plumbing to get assistance- these are companies with whom we had previously dealt with when we did renovations.  Neither provided much service and when I asked about alternatives to their costly suggestions, they said there were none.  After these two businesses, I went to the yellow pages and began calling bathroom stores to ask the same question. On my third call I got Jay at your Lanthier location. He not only gave me his attention, he diligently sought out a fan that would work with minimal cost. He was thorough and knowledgeable. He took the time to find out what alternatives were available for this small job of mine, bearing in mind I was trying to replace the fan with  "nominal" retrofitting that I could do. 


I decided to write because in the future you will be our first choice on matters relating to kitchen and bathroom matters. I was going to let Jay know how things went and decided not to bother as I was thinking this is such a small thing in the scheme of things for you. Then just yesterday, I  received a follow thank you card in the mail with a personalized note for Jay thanking us for our business. What service in this day and age. So please let Jay know - if you can pass this on - that the Air King model he sold me works fine. Like all things in life, however there is a "BUT".  The instructions refer to three easy steps to install - for a retrofit.  That is very optimistic. It took a good part of a day to get the old fan out and the Air King installed without tearing out the dry wall or my hair! So while it was a bit misleading in terms of the "easy" installation, it is working wonderfully and I am thankful.Thanks again and please pass on my thanks to Jay. I've attached a picture of the installed Air King for Jay.

Bye for now, Mary


Hi Susan

We are very happy with the end result. 

It was a pleasure dealing with such a professional and caring team.  They treated us and our home with respect and that in itself says alot about Distinctive.  We truly appreciated the fact that they advised us daily on the work that would be performed and that they called the night before to let us know what time we could expect them the next day. 

We wish to express our sincere Thanks to the entire team for a job well done and we look forward to future dealings with Distinctive. 

Thank you for your help and guidance.  We've heard many stories about Bathroom renovation nightmares and I can honestly say that our renovation went extremely well.

Wishing you all a Merry Christmas and a Happy and Prosperous New Year

Regards

Denise and Alain Collinet


It was a pleasure working with you to give our kitchen a new look we appreciate your ideas, and patience, in dealing with us, 


Many thanks,
Richard Pinkney


Thank you all so very much for my spectacular kitchen, words cannot describe how happy we are. You all

made the world a beautiful place.

       ... Nancy & Lynn


To Whom it May Concern,

My husband and I wish to extend our "thank you" to everyone at Distinctive Bathrooms and Kitchens who played a part in our recent bathroom renovation.

We are extremely pleased with the finished product but wish to comment on the professionalism, attention to detail and friendliness of the entire team; from the designer Amandine Denereaz and the project manager, Bill Neill to all the various tradesmen who helped to create such a positive atmosphere and a beautiful final result.

We will certainly be returning to Distinctive Bathrooms and Kitchens when we plan our kitchen renovation next year.

Yours sincerely,

Gillian & Stephen Troy


Dear Dan

I am writing to tell you how please we are with the two renovated bathrooms. Everything looks wonderful and the spaces both function very well.

We also wanted to say how impressed we are with Paul Sabourin and his crew. They were consistently very professional, polite and punctual. They also treated our house with great respect and care and were meticulous in cleaning up every day. Above all, the work was carried out efficiently and to the highest standard. Paul made every effort to make sure that everything was done to our satisfaction and nothing was left overlooked. I would highly recommend Paul and his crew to anyone contemplating a renovation.

This was the second time we have dealt with Distinctive Bathrooms & Kitchens. The success of our first experience brought us back. This second experience was just as positive. We will certainly recommend you to our friends and neighbors

Yours Sincerely,

Jan Vuori and Tom Stone


To Whom it May Concern,

My husband and I would like to express our extreme satisfaction with the exemplary work done by Mr. Paul Sabourin and his crew in the renovation of our ensuite bathroom. paul and his workmen were always polite and professional, putting the satisfaction of the homeowner first. At the end of each day they made sure that all work spaces were clean, neat and tidy. Anytime there were problems, and there were some, Paul went out of his way to solve them in order to minimize any inconvenience.

His workmanship in all areas (demolition and preparatory work including electrical, plumbing, ceramic, installation of the vanity etc.) was excellent. He never cut corners and was always prepared to address any questions/concerns we had. For us, his company exemplifies the statement "It's all about customer satisfaction".

Even thought we had some negative experiences with the personnel we dealt with at the Distinctive Bathrooms and Kitchens, Paul's workmanship, ability to manage and co-ordinate other trades helped to redeem the company.

Because of Paul's professionalism and dedication to customer satisfaction we would be pleased to recommend him.

Yours truly


Attention: Mr. Francois Lanthier, Store Manager

Dear Sir:

My bathroom is now renovated, and I am very pleased with it.

I would like to thank my consultant, Mr. Brad Hargrove, for all his help and suggestions. He was very patient with me, as I chose all the items for my new bathroom. He has very good customer service skills. He's polite, he listens and he makes you feel comfortable dealing with him. (I realize he has left Distinctive but he was very capable).

I am also very pleased with the Project Manager, Mr. Bill Neil who kept me informed daily, and the trades people. (Charlie and his helper Martin; Shane(plumber); (the electrician) and (Dan, who did the tiling). Everyone was very polite, punctual and reliable, and they cleaned up as they went along. I have had many nice comments about my new bathroom.

It took me almost two years to find your company and I am glad I choose Distinctive. I saw your Company truck with your logo on it in our condo parking lot. I took down the telephone number and followed up.

I especially like the set-up of your store. A person can go from one area to the next and get many good ideas on how their bathroom will look when it's finished.

Sincerely,
Mrs. L. Brimacome


Dear Dan:

We wanted to write you a note to let you know how delighted we are with our bathroom and dressing room which you designed and your company completed for us. We were so appreciative of all your expertise and input.

We were informed that each and every night when to expect the trades of people the next day and they showed up promptly on schedule. We would particularly like to mention yourself, Richard, Dan, Jason, Nick and Roger as being a few of the people who completed their work to the highest of standards.

It was a pleasure working with you and we have no hesitation in recommending you and your company to anyone who is building or who is remodeling their kitchens or bathrooms.

Again, many thanks,
Sincerely,

June & Ellis


On behalf of the Churchill family,we would like to say thank-you for a great job done on our bathroom.My
personal thanks goes out to Brad Hargrove for the work he did for us in getting the job organized,and also not
to be forgotten is the instaler who did a great job,my thanks goes out to him also.

Thank-you again Distinctive Bathrooms for a great job,and if I need you in the future I know who to call.

With Regards,
John and Maria Churchill
( Orléans,Ontario )


Brad Hargrove
Distinctive Bathrooms and Kitchens
Olreans, ON

Dear Brad;

When our bathroom renovation project went bad you and the staff at Distinctive Bathrooms and Kitchens where there to help us. And, for this we sincerely thank you!

As you are acutely aware, our bathroom was a disaster and we were bruised emotionally and financially. A contractor, who claimed to be an expert in bathroom renovations, left us with a hefty bill and an unacceptable bathtub and tile installation. We were uncertain about what to do and how to repair the damage.

When we called you to have a look at the incomplete project, you responded quickly, coming to our home within hours and reassuring us that something could be done to fix the bathtub and tile installation for a reasonable cost.

Within one week your company was in our home fixing the damage. Your highly skilled employees produced a first class quality product that we're extremely proud of. Not only did Distinctive Bathrooms and Kitchens demonstrate a commitment to quality, you also treated us the utmost decency and respect. You recognized we had been shaken, and helped us out when we felt extremely vulnerable and injured.

We tell everyone about the professional, ethical, and caring service provided by both you and Distinctive Bathrooms and Kitchens.

Please don't hesitate to use us as a reference with any prospective clients. Once again, thank you!

Regards,
Kevin Wishlow and Mary Lou Nicholson